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Shipping
Upon receiving your order, we will begin processing it which takes on average 1-2 business days. Your product will then be shipped out, and a tracking number will be available at your account. Shipping takes 5-7 business days. Shipping is made via EMS/UPS/DHL/TNT.
Return & refund
All returns & exchanges must be requested within 5 days of the date the package was delivered. For return/exchange, shoes must be in brand new condition as received, with the original box they came with without any tape or marks on the shoebox.
Refund will be given as:Money Back
Return shipping will be paid by:Buyer
Dear customers, we only accept return the product as bellows condition:
(1) wrong size/color/item
(2) you received merchandise with blemishes
Non-returnable case;
(1) Dislike the product after you get it, you don't want the product
(2) Size standard disputed(please consult about this standard carefully before you buy with our living consumers support, otherwise we don't accept your size returning request)
(3) Material disputed(please consult about the material before you buy with our living consumers support, otherwise we don't accept your retuning request about the material)
Please note that the items you return must be sent back in same condition as originally shipped, you have to pay for the cost of shipping and insurance to return yourself. We don't have any responsibility of that. After we receiving and checking the items are all OK, we return you the refund by the payment method you select.
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